We expect you, your household and your visitors to behave in a responsible way and to respect other tenants and residents in your local area.

We will act if you or your household do not behave appropriately, cause nuisance or annoy anyone else, or act in an anti-social way. If you feel you are suffering as a result of this type of behaviour, you should report it to us immediately and we will work with you and other agencies to sort out the problem.

Unacceptable behaviour includes vandalism or damage to property, rowdy or drunken behaviour, drug dealing or drug use, noisy behaviour or loud parties, fly tipping and leaving your refuse in communal areas, attacking or harassing people including threats and violence, and any other behaviour that causes or is likely to cause harassment, alarm or distress.

You can get more information about these approaches by reading the anti-social behaviour interim guidance, the anti-social behaviour leaflet, the anti-social behaviour policy or a summary of the anti-social behaviour policy.

Harassment
We recognise that harassment may take place as a result of someone’s (or a group’s) race, religion, sex, disability, sexuality or age.

Sometimes harassment can be for other reasons as well.

To support and protect customers experiencing harassment, we will provide a supportive environment to encourage you to report it, give you information and advice, take action against those responsible if possible, provide a range of options to support you, work with relevant agencies if we cannot help and always make sure you are safe and we keep all information confidential.

We have a harassment clause in the tenancy agreement and there are a number of ways we can take action against those who carry out harassment.

In harassment cases, we will contact you within 24 hours and work with you to agree an action plan for managing your case. This will include agreeing on how (and how often) we will communicate with you throughout the case.

Domestic abuse
Every person has the right to be safe from abuse and fear. Domestic abuse is a crime and will not be accepted. We define domestic abuse as any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members, regardless of gender or sexuality.

To support and protect residents experiencing domestic abuse, we will provide a supportive environment to encourage people to report abuse, give information and advice to help support victims, take action against those responsible where possible, provide a range of options to support victims, work with relevant agencies if we cannot help, always make sure residents are safe and keep all information confidential and respect the resident’s choice.

Our tenancy agreements contain a domestic abuse clause. There are a number of legal tools we can use against those who carry out domestic violence. After the first report of domestic violence a member of staff will contact you within 24 hours. We will work with you to agree an action plan for managing your case. This will include agreeing on how (and how often) we will communicate with you throughout the case.

For more information on we deal with domestic abuse and support people suffering from domestic abuse please read the domestic abuse policy and leaflet.

To report instances of antisocial behaviour, harassment or domestic abuse, please contact us on 020 7424 7370 or email us contact@arhag.co.uk.