We continuously review our performance against our strategic goals and work in partnership with our residents to scrutinise and improve our performance and our services.

Performance across our core business is closely managed. The results are reported monthly to the Senior Management Team and quarterly across our governance structure to ensure we are achieving our objectives and providing our residents the best service possible. 

The performance information given below is updated quarterly.

Our resident engagement volunteer group is the Resident Scrutiny Panel. You can find out more about what the group do and how to get involved here.

Our complaints performance and data: Q1 to Q3 2023/24