Our social purpose is enshrined in our vision, defines our mission and informs our values.
VISION:
To ensure every migrant and refugee in London has a good home, is empowered to safeguard their individual rights, have their voice heard and make a full contribution to their community.
Mission:
To provide the best housing services to our residents while developing the potential of migrants and refugees in London.
Values:
To further our vision and mission, we have adopted five company values that underpin our aims and objectives:
- Trust - we work hard to earn and keep the trust of those we serve.
- Respect - we strive to ensure that everyone feels respected through our actions and the way we communicate.
- Accountability - we recognise that no one is perfect and when mistakes are made, we put our hands up, own the issue and learn from what happened.
- Customer care - we aim to treat everyone like we would like to be treated. We want our residents to feel engaged with us and their needs understood.
- Innovation - we look for ways to make things better and are open to doing things differently through a range of methods including our use of technology.
