Our social purpose is enshrined in our vision, defines our mission and informs our values.


To ensure every migrant and refugee in London has a good home, is empowered to safeguard their individual rights, have their voice heard and make a full contribution to their community.


To provide the best housing services to our residents while developing the potential of migrants and refugees in London.


To further our vision and mission, we have adopted five company values that underpin our aims and objectives:

  • Trust - we work hard to earn and keep the trust of those we serve.
  • Respect - we strive to ensure that everyone feels respected through our actions and the way we communicate.
  • Accountability - we recognise that no one is perfect and when mistakes are made, we put our hands up, own the issue and learn from what happened.
  • Customer care - we aim to treat everyone like we would like to be treated. We want our residents to feel engaged with us and their needs understood.
  • Innovation - we look for ways to make things better and are open to doing things differently through a range of methods including our use of technology.