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Know your rights in a changing energy market

BillsIt is has never been easier to get a better deal on your energy bills

The energy regulator, Ofgem, has made important changes to the energy market to make it much easier for you to shop around for a better deal on your gas and electricity.

Ofgem has made it simpler by limiting the number and structure of tariffs on offer, and   information from your energy supplier is easier to understand. You can be an energy shopper by visiting www.goenergyshopping.co.uk for a step by step guide from Ofgem to help you make the right choice.

Getting Advice

It is now easy to get free independent advice about your energy supply. You might want to get a better deal, find out about how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you are struggling to pay your bills.

Visit www.citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 03454 04 05 06. Lines open Monday to Friday, 9am – 5pm.

SavingsReducing your bills

If you just want to pay less, there are lots of things you can do to save money, from making sure you are on the lowest price to taking steps to reduce your energy consumption. You can get help from the Government to make your home more energy efficient,  and save money on your bills.  Find out about the Green Deal and other Government schemes.

Visit www.gov.uk/energy-grants-calculator or contact the Energy Saving Advice Service. Telephone 0300 123 1234.  Lines are open Monday to Friday, 9am – 8pm. Email energy-advice@est.org.uk