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A combined organisation would have greater financial capacity, helping us to:

• Increase investment in existing homes
• Deliver major works and long-term asset improvements
• Maintain compliance and safety to a high standard

By pooling resources, skills and systems, the merged organisation could:

• Improve response times on repairs and enquiries
• Enhance digital access and resident communication
• Provide more consistent service across all neighbourhoods

A larger organisation is generally more financially resilient. This could:

• Protect services in a challenging economic climate
• Support long-term sustainability
• Enable more predictable planning and investment

By joining together, Arhag and Hyde could:

• Increase the number of new affordable homes built
• Strengthen community programmes and support services
• Expand employment and training opportunities for residents

Residents may feel they are part of a much bigger landlord. To manage this, we would:

• Maintain clear local contact routes
• Protect frontline presence
• Continue investing in resident engagement

Over time, the combined organisation may make changes to:

• Customer service arrangements
• Repairs delivery models
• Ways of contacting us

However, your tenancy rights, rent setting rules and legal protections will stay the same.

We are confident that any future changes to services would deliver improvements for customers.

Bringing together IT systems, processes and teams is complex and may temporarily affect:

• Speed of service
• Continuity of certain processes
  We will plan this carefully to minimise disruption and communicate clearly throughout.

Any major organisational change may create uncertainty for residents.
We recognise this and are committed to:

• Regular updates
• Clear information throughout the process
• Listening to resident concerns and acting on them

The proposal provides Arhag with stability and the opportunity to continue delivering our shared vision of a great home for everyone. 

• Like many housing associations, the financial pressures of recent years mean Arhag needs the support of a strong partner in Hyde to continue delivering safe, decent homes and good quality services for its customers.
• This partnership will bring together two organisations founded with shared missions to improve the lives and opportunities of the customers we serve. We’ll build on our commitment to serving local neighbourhoods, so they can thrive, by investing to deliver great homes and services, with customers’ voices at the heart of what we do.  

By joining together, we can create a stronger regional organisation that can deliver more for residents and remain resilient for the future.

If the proposal goes ahead, you can expect a landlord that is:

• More financially robust, with greater capacity to invest in existing homes
• Able to deliver better repairs and maintenance through combined expertise
• Focused on improving customer service, including faster response times
• Committed to a strong local presence, with staff in neighbourhoods across London and the South East
• Expanding resident involvement, influence and feedback mechanisms
• Better able to deliver new homes in areas of high need

The aim is to enhance services while protecting everything you value about your current landlord.

No immediate changes. It is business as usual throughout the consultation and planning stages. You should continue to:

• Report repairs as normal
• Pay rent in the usual way
• Contact your existing customer service teams

Any future service improvements would be phased in carefully and communicated clearly.

No. Repairs, maintenance and major works programmes will continue as planned.
In the longer term, the combined organisation expects to have more resources to improve repair quality and invest in homes.

No. Day-to-day services and planned programmes will continue unaffected.
The partnership aims to enhance, not slow down, investment in homes.

Both are regulated social housing providers operating across London and the South East. Each has a strong track record in supporting residents, maintaining homes, and working closely with local communities.

A more detailed profile will be shared at resident events and you can read more about Hyde on their website here: https://www.hyde-housing.co.uk/

There are several ways to share your views during the consultation:

• Completing this online survey here
• Emailing us: residentfeedback@arhag.co.uk
• Calling us: 0207 424 7370
• Attending a resident meeting:
  • Online (via Microsoft Teams): 13th January 2026 at 12pm -1pm  or 15th January 2026 at 5pm-6pm If you would like to join an online meeting please email: residentfeedback@arhag.co.uk
  • In person: People’s Place 80-92 High Street, Stratford E15 2NE on the 12th January at 1pm-2.30pm
• Speaking to staff at drop-ins
• Requesting accessible or translated materials

Your feedback will be central to the Boards’ decision-making.

It is too early to confirm an exact date.
The steps that must happen first are:

1. Consultation with residents
2. Review of all feedback
3. Decision by both Boards
4. Engagement with the Regulator of Social Housing
5. Development of a detailed transition plan

No changes will take place until all regulatory requirements are met and residents have been fully consulted.

Yes.
This consultation covers both:

• The proposal for Arhag to become a subsidiary within the Hyde Group
  The proposed Transfer of Engagements (ToE), which is the legal process used to formally transfer Arhag into the new group structure if the partnership is approved

A Transfer of Engagements does not change your tenancy, rent rules, legal rights or protections. It is a technical legal step required to complete the partnership.

Residents’ views on both the subsidiary arrangements and the ToE are being actively sought and will be fully considered by both Boards before any final decision is made.

No decision has been made.
A name would be agreed only if the proposal is approved and may involve resident input.

Some residents may be concerned about:

• Being part of a larger organisation
• Changes to service delivery
• Possible disruption during system integration

We will manage this by:

• Keeping a strong local presence
• Maintaining resident scrutiny and accountability
• Communicating regularly and clearly
• Phasing in any system or process changes to avoid disruption

No.
Your tenancy rights, terms and conditions, and security of tenure will remain exactly the same.
These cannot be changed by a partnership.

No.
Rents will continue to be set once a year in line with government rules.
Service charges will continue to be based on the cost of delivering services.
The proposed partnership does not change these rules.

Whether the partnership proceeds through a subsidiary arrangement or a Transfer of Engagements, residents’ rights, protections and tenancy terms remain exactly the same.

There will be no changes to:

• Your lease
• Your rights
• Your service charge processes

All legal protections remain exactly as they are today.

No.
Benefits are based on your personal circumstances, not who your landlord is.

Yes.
The existing routes remain exactly the same.

There is no change to your rights.
The government has not introduced a national voluntary Right to Buy for housing association tenants.
Until that happens, the position remains unchanged.

No immediate changes.
Local staff and customer services remain in place.
You should continue to deal with the same people as you do now.

If any team structures change in the future, residents will be informed in advance.

No.
Both organisations are committed to maintaining strong local relationships and visibility. A larger organisation can also invest more in strengthening neighbourhood services.

In addition, new consumer regulation requires landlords to demonstrate stronger local engagement, not weaker.

All services—including repairs reporting, rent payments, and customer service queries—will continue to be delivered via existing routes.
Any future improvements, such as a new resident portal, would be introduced carefully and with support.

Yes.
Existing contracts will remain and any future changes would be planned and communicated.

Resident involvement will continue—and strengthened further—through:

• Consultation events
• Resident panels
• Scrutiny groups
• Surveys and feedback channels
• Direct engagement on service design

Resident voice will continue to be a core feature of the partnership, benefiting from Hyde’s Customer Involvement service and approach.

There will be some one-off costs, including legal and professional fees.
These costs:

• Will not be added to your rent or service charges
• Are expected to be outweighed by long-term savings
• Enable the new organisation to invest more in homes and services

We will work to minimise any disruption.
There may be some internal system changes later on, but these will be carefully planned. Residents will be kept informed throughout.

The partnered organisations will:

• Continue to be regulated by the Regulator of Social Housing
• Be subject to the Consumer Standards
• Report on performance
• Be required to demonstrate resident influence
• Maintain clear complaints routes and service standards