Have your say in our Tenant Satisfaction Survey 2025/26
Tuesday, November 18, 2025
We are working with Acuity to carry out our Tenant Satisfaction Survey – if you are contacted, please take a few minutes to share your views.
We want to hear what you think about your home and the services you receive from Arhag. That is why we are working with an independent research company, Acuity, to carry out this year’s Tenant Satisfaction Measures (TSM) Survey.
The survey gives you the chance to tell us how we are doing and where we need to do better. Your feedback helps shape our services and is shared directly with our Board and Executive Team.
When the survey is taking place
There are two rounds of the survey this year:
- 7 to 19 July 2025
- 17 to 29 November 2025
How to take part
Around 150 residents will be contacted by telephone during each round. If you are selected, you will receive a call from Acuity’s team of interviewers. The call will come from a local number – 0203 769 4202 or 0203 769 4487. All calls take place between 9am and 8pm on weekdays, or 10am to 6pm on Saturdays.
Your answers are confidential
The survey is confidential and anonymous. Your name will not be attached to your responses unless you give permission.
Who are Acuity?
Acuity has over 26 years of experience working with housing associations to help them understand how residents feel about the homes and services provided. You can find out more about them at www.arap.co.uk.
Want to learn more?
You can find out more about the survey and how it works here: ACUITY SURVEY
Your views matter
Whether it is repairs, communication, or how safe you feel in your home, we want to hear about your experience. If you get a call from Acuity, please take the time to share your views.
If you have any questions, contact us at contact@arhag.co.uk or speak to the team directly at Acuity by calling 01273 287114 or emailing acuity@arap.co.uk.