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This July, we brought the Residents’ Roadshow back to different neighbourhoods across London. We wanted to meet residents face to face, hear what is working and what needs to change, and have real conversations about how we can improve.

The roadshow took place over three days in three different weeks, giving more residents the chance to join. At each stop, teams from across Arhag were there to speak with residents and hear what they had to say. We were also joined by some of our Board members, as well as Syeda, who chairs the Resident Scrutiny Panel. Two other panel members, Ron Tootill and Christina Mack, also came along. Their involvement showed our continued commitment to listening and responding to residents’ views.

Staff were available to offer advice and support on a range of issues including heating, repairs, benefits and debt. It was also a chance for residents to meet more of the Arhag team and speak about their homes and communities. These conversations helped us respond on the day, and gave us a clearer picture of where more support may be needed.

One of this year’s visits included a stop at one of our hostels. There, we heard directly from residents about how they are building a stronger sense of community. One resident shared:

“The staff member was very kind. He allowed me to have a shower even though I did not live there. He then helped me complete a referral through Crisis to Arhag. The staff member knocked on my door to see if I was ok. Here we have created a small community and we hold many meetings to discuss how we make a good community.”

Mukith, the Hostel Support Officer, reflected:

“The residents want to be involved. They are patient with each other and they trust one another. What I like about working here is that they feel empowered to take the lead in what happens in their homes.”

Pamela Newman, Executive Director of Customer Services, said:

“This is about showing up, listening and doing something with what we hear. Residents know their homes and neighbourhoods best. The conversations we had during the roadshow help us stay focused on what matters most to the people we work with every day.”

All feedback from the roadshow will be reviewed by both the Executive Team and the Resident Scrutiny Panel. What residents shared will help us set priorities for the year ahead and decide where further improvements are needed.

We want to thank everyone who came along to speak with us. Your voices and experiences are vital in shaping the way we work.

Click below to view photos from this year’s Residents’ Roadshow in our shared album. We hope to see you next year.