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Last month, we kicked off the Residents' Roadshow 2024. It was a special event where we reflected on our achievements from the past year and listened to residents' feedback to improve our services. Our Chief Executive, Board Members, and contractor partners joined us, making it a journey full of memorable moments.

As the sun rose on the first day of the tour, excitement filled the air as we prepared to visit various locations and engage with our residents. Each stop provided a unique chance to hear from those who matter most and gain insights into how we can improve our services.

The roadshow commenced with warm welcomes and open discussions. Residents were invited into our campervan, affectionately named “Olive” for its distinctive Arhag colour, where they were greeted with goodie bags filled with notepads, pens, and sweets.

Our Chief Executive, along with our contractor partners MNM Property Services and KT Heating, engaged in dialogues, listening attentively to each resident’s home issues. These discussions were very helpful and will guide our future plans. The MNM team took action to address and resolve the concerns raised.

Visiting different sites let us see the real improvements in our properties and how they positively affected residents' daily lives. The feedback we got was both encouraging and useful, showing us what’s working well and where we can improve. These insights are essential as we work to enhance our services and better support our community.

With our contractors present, we discussed current and future projects, making sure to include resident feedback in our plans. This collaboration highlights our commitment to finding solutions that really benefit our residents. Discussing issues like kitchen and bathroom repairs directly with our team provided us with valuable feedback to help us improve our services.

During our roadshow, we also had the pleasure of meeting Syeda Miah, Chair of the Resident Scrutiny Panel (RSP). Together with our Chair, Reena Purchase, they discussed improving resident representation in decision-making processes and how the RSP can hold our organisation accountable for top-level decisions.

The tour highlighted how important it is to build strong connections with our residents, as these connections are at the heart of what we do. The feedback we received was very valuable and will guide our future projects and strategies, making sure that residents’ voices remain central to our decisions. We were also reminded of our shared commitment to progress, equality, and inclusion, showing our dedication to these common goals.

Reflecting on the Residents' Roadshow, we're pleased with the active participation and positive outcomes. The feedback we received and the stronger relationships we built will help us continue to improve.

Chris Harris, our Chief Executive, shared his thoughts on the event: “We at Arhag are proud to keep engaging with residents and understanding what matters to them. Their feedback is the cornerstone of our work and motivates us to excel.”

We look forward to sharing more stories and updates from the roadshow, as well as information about our ongoing partnerships to improve our services.

To see pictures from the tour and find out more, please visit our shared album here.