Paying your rent on time is important. 

When you signed the tenancy agreement for your home, you entered into a commitment to pay the rent in full, in advance, every week. Breaking the terms of your tenancy agreement could put your home at risk.

  At the start of your tenancy, you will receive a rent payment card. You will need this if you want to pay online, by phone or at the post office.

In line with the terms of your tenancy agreement you must pay your rent in advance. Our preferred method is for you to pay your rent by Direct Debit or Standing Order. To set either of these up, please contact your Income Officer who will be able to do this for you.  Send completed forms to

If you have any concerns about paying your rent, or if you need advice on any of the payment options, contact your income officer immediately. We can help you to maximise your income, by helping you to claim benefits or by helping you to manage your money. We have expert agencies that provide benefits and money management advice for our residents. 

We do everything we can to help residents who find themselves in financial difficulties, but we can and do, as a last resort, carry out evictions for rent arrears.