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Out of Hours Emergency Repairs: 0800 389 8699 

Be Fire Safe

Fire Safety

Fire Safety in your home 

Housing Officers carry out monthly estate inspections where we: 

  • Check all communal doors are in working order
  • Identify and remove items which are seen as a fire hazard (including bulk rubbish, and resident items)

It is extremely important that communal areas are left clear, and to ensure this, we need your help. You must not leave any personal items in the communal areas, as it is extremely important to maintain a safe environment for yourself and your neighbours. If you notice anything in the building which may be a fire hazard please report it to your housing officer immediately. 

What should I do if there is a fire in the block?

It is important to have a plan in case your home is involved in a fire, so everyone in your family is aware of what to do. Make sure you take time to discuss this emergency plan with your family in case of a fire – don’t wait until it is too late.

London Fire Brigade provides the following advice if a fire occurs in your home:

  • Alert everyone in your home
  • Call 999 and ask for the fire brigade – tell them the address of your building. Your flat number and which floor the fire is on.
  •  If possible, close the door to any room where fire is burning.
  •  Close your front door as you leave.
  • Leave via the stairs – never take the lift.

If you are trapped in your home

  • Close the door
  • Block any gaps around the door
  •  Should from the window to get help
  • Keep your mobile phone with you (if possible). Flats are built to give you some protection from fire. Walls, floors and doors will hold back flames and smock for a while. If a fire occurs in your building it is usually safe for you to stay in your home unless it is affected by heat of smoke. Await fire brigade advice if you are unsure.
  • If your home is affected by heat or smoke, leave immediately if it is safe to do so.
  • If there is a lot of smoke, crawl along the floor where the air will be clearer.
  • If possible, close all windows and doors behind you.


Make sure you and your family know how to evacuate – how to get out of your home and your building in an emergency. In an evacuation, the Fire Brigade will give you instructions once you are out.


  • Never use a lift
  • Do not try to fight the fire yourself
  • Call 999 from any phone
  • To help us in a fire emergency and evacuation, please tell us whenever there are changes to who is living in your flat, so that we know how many people are living in each building.

For further information, visit your local fire station who can provide advice on fire risks;

Telephone: Freephone 08000 28 44 28

Visit the London Fire Brigade Website

Book a home fire safety visit 

Bedtime checks 

There are a number of checks you should do every night before bed to prevent a fire from starting and or spreading. 

  • Close inside doors at night to stop a fire from spreading.
  • Unplug electrical appliances unless they have to be left on - for example your freezer.
  • Make sure vents on games consoles or freeview / sky boxes are not covered.
  • Make sure your cooker is turned off.
  • Do not leave the washing machine on overnight.
  • Put out candles and cigarettes.
  • Make sure exits are kept clear in case you need to escape.
  • Keep door and window keys where you can find them.