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Our formal complaints procedure and guidance states the following:

“A complaint can be made by any person (not only residents) who believes that we have either failed to comply with our service standards, or if any other area of our services does not meet acceptable standards…Our complaints procedure is intended for those times when you feel we have failed to deliver what we should..." 

This can be summarised by saying that a legitimate complaint is one where we have failed to do something we should do, or have done something we should not do.

For full information on how to make a formal complaint, please read ARHAG's Complaints Procedure.  The procedure can be printed out and a complaints reporting form is attached at the end of the procedure.  Alternatively, you can use the complaints reporting form below.

Please remember this is only for reporting a formal complaint, it is not for reporting other matters such as a repair or anti-social behaviour. 

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