English French German Italian Portuguese Russian Spanish

Out of Hours Emergency Repairs: 0800 389 8699 

Service Charges

What is a service charge?

Some tenancies involve a charge for services, this is for services on your scheme which are not covered by your rent.

A service charge is what you pay for a service you get. This could be for cleaning and gardening in shared areas, to repairing a lift or maintaining a car park.

Service charges can include the following:

  • Cleaning and grounds maintenance
  • Servicing and maintaining lifts
  • Repairing and replacing equipment like door entry systems and fire fighting equipment
  • The cost of shared utilities (such as electricity, gas or water)
  • Infestation treatment

We review service charges once a year and residents have the right to see a summary of the costs that make up the bill.