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Out of Hours Emergency Repairs: 0800 389 8699 

 

Domestic Abuse

Every person has the right to be safe from abuse and fear.

Domestic abuse is a crime and will not be accepted. We define domestic abuse as any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members, regardless of gender or sexuality.

To support and protect residents experiencing domestic abuse, we will provide a supportive environment to encourage people to report abuse, give information and advice to help support victims, take action against those responsible where possible, provide a range of options to support victims, work with relevant agencies if we cannot help, always make sure residents are safe and keep all information confidential and respect the resident’s choice.

Our tenancy agreements contain a domestic abuse clause. There are a number of legal tools we can use against those who carry out domestic violence. After the first report of domestic violence a member of staff will contact you within 24 hours.

We will work with you to agree an action plan for managing your case. This will include agreeing on how (and how often) we will communicate with you throughout the case.

For more information on we deal with domestic abuse and support people suffering from domestic abuse please read the Domestic Abuse Leaflet.

To report instances of antisocial behaviour, harassment or domestic abuse, please Telephone on 020 7424 7370 or email:  contact@arhag.co.uk our use the on-line form