Tina has over 21 years of experience in social housing. This experience includes resident involvement, housing management, service development, contact centre management, service improvement, contract management and customer services.
Tina worked in the London Borough of Lambeth for 18 years and started as a Tenancy Housing Officer moving on to Service Development and then Repairs Performance Manager. In 2007, when Lambeth Living, Lambeth’s arms-length management organisation, was created she became their Complaints Manager. For the past five years she was the Head of Service Improvement and her successes include improving complaints handling resulting in an 80% reduction in complaints received; the successful procurement of a contact centre contract which delivered annual savings of £1m; and leading the successful reintegration of Lambeth Living back into the council.