Office line: 0207 424 7370
Out of hours emergency repairs: K&T Heating - 020 8269 4542 MNM Property Services - 020 8438 1853
Repairs & Maintenance Administrator
Charles has over 17 years experience in social housing repairs and maintenance and is passionate about developing his career in housing. He is a delegate on the first cohort of the ILM Certificated course for Next Generation Leaders within the Housing Sector, provided by SEC and Solace. The course explores the role of leadership in delivering change; thinking about the future and generating unique insights and opportunities; how to establish a common purpose, a strong insistence on a whole systems approach and shared power to stimulate change and also coaching for High Performance.
Outside of work, Charles has a love for UFC and Arsenal football club and he enjoys playing chess and watching movies.
Head of Housing
Tina has over 21 years of experience in social housing. This experience includes resident involvement, housing management, service development, contact centre management, service improvement, contract management and customer services.
Tina worked in the London Borough of Lambeth for 18 years and started as a Tenancy Housing Officer moving on to Service Development and then Repairs Performance Manager. In 2007, when Lambeth Living, Lambeth’s arms-length management organisation, was created she became their Complaints Manager. For the past five years she was the Head of Service Improvement and her successes include improving complaints handling resulting in an 80% reduction in complaints received; the successful procurement of a contact centre contract which delivered annual savings of £1m; and leading the successful reintegration of Lambeth Living back into the council.
Chief Executive Officer/Company Secretary
Chris joined Arhag as our Chief Executive in June 2021. Chris has worked in the social housing sector for over 30 years delivering strategic, operational, and transformational customer and asset services across G15 housing associations, the voluntary sector and two east London local authorities. Chris was previously the Executive Director, Customer Services for a G15 housing association for 6½ years. Chris has a strong set of social values that are focused on leading the organisation's mission of providing the best housing services to Arhag's customers, while developing the potential of migrants and refugees in London and being the go to organisation.
Director of Property, Building and Compliance
Shabana has over 25 years experience working for Housing Associations, Local Authorities and ALMO's. She has worked for Southern Housing Group, L&Q, One Housing Group, Local Space HA, LB Hammersmith and Fulham, Tower Hamlets Homes and Eastlight Community Homes to name a few.
She has extensive experience of working at a senior level and as part of Exec Team has delivered transformational services. Specialising in Property Services, Asset Management and Compliance, Shabana is also extremely passionate about the customer experience and EDI ensuring that quality services are delivered to a high standard. She is keen to promote resident involvement and engagement in all aspects of the business.
Shabana also has a keen interest to support emerging talent and is a Mentor for the Housing Diversity Network. She is a part of the CIH London Regional Group and is also a Board and Committee member for of Poplar HARCA.
Director of Finance & Resources
Andrew joined Arhag Housing Association in November 2020. He is our Director of Finance & Resources and is responsible for Finance, IT and HR. Andrew has worked in the social housing sector since 2003, including senior roles with various housing associations, from members of the G15 group of the largest associations in London to smaller providers. Most recently, Andrew filled a similar role at Crown Simmons, where he was part of the Leadership Team that successfully led the organisation through its successful integration into Southern Housing Group. Andrew is CIMA (Chartered Institute of Management Accountants) qualified and has an MBA (Masters Degree in Business Administration) from the Cass Business School.