Policies & Complaints

In this section we have set out our approach to service dissatisfaction and complaints.

Included is Arhag’s self-assessment using the Housing Ombudsman’s self-assessment form and policies to support the process.

We will shortly be adding our performance on complaints to this area.

You can access the housing ombudsman by visiting www.housing-ombudsman.org.uk

To review the complaints handling code https://www.housing-ombudsman.org.uk/landlords-info/complaint-handling-code/

To discuss our complaints in more detail you can contact Arhag's lead for complaints who is a member of our senior management team, Tina Bull either by emailing contact@arhag.co.uk or calling 020 7424 4370.