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Out of Hours Emergency Repairs: 0800 389 8699 

 

Policies

This section contains our key policies.

All of Arhag's policies are agreed by the Senior Management Team and then approved by the Board of Arhag.  All policies are regularly reviewed to ensure that they are relevant and up to date.  Click on the relevant section below for more information.

Customer Care

To find out more about our policies that relate to you and the services Arhag provides, click on one of the links below.
Service Standards
Customer Care Policy
Complaints Procedure
Data Protection Policy

Finance

To find out more about our financial policies, click on one of the links below.
Value for Money Strategy
Value for Money Annual Statement 2015/16

Property

To find out more about our policies that relate to you and your Arhag Property, click on one of the links below.
Repairs Policy
Gas Servicing Policy
Aids and Adaptation Policy                                                                                                                                                                                                                                                                              

Tenancy

To find out more about our policies that relate to you and your tenancy with Arhag, click on one of the links below.
Absent Tenant Policy
Allocations and Lettings Policy
ASB Policy
Harassment policy
Tenancy Management Policy                                                                                                      Compensation Policy

Resident Involvement

To find out more about our policies that relate to you and your involvement with Arhag, click on one of the links below.
Resident Consultation & Involvement Policy
Social Inclusion Strategy