THAMES WATER UPDATE
We have been made aware that there may be a number of residents affected by low pressure or no water in the East London Areas. Thames Water have advised this has been caused by a burst on a large pipe in the Hackney Marshes area.
We would like to reassure our residents that Thames Water have three teams working to identify exactly where on the pipe the water is escaping from. It’s a complex job, but they are drafting in more staff and working as quickly as they can so that they can begin a repair as soon as they have found the damaged section.
In the meantime, Thames Water have brought tankers into the area to improve the situation by pumping water into their local supply network. We understand how annoying and inconvenient this is, especially at this difficult time.
Thames Water have advised they are receiving a lot of calls about this, so please only ring them in an emergency. They are doing all they can to get things back to normal as quickly as possible.
Thames Water have answered the most common customer questions about coronavirus , including how they can provide extra help for those who need it most.
For further advice visit Thames Water here.
We are currently experiencing difficulties with our phone systems so you may not be able to get through this morning. We are working to resolve this issue and will update the website accordingly.
Corona Virus Update Business Continuity Statement
In accordance with Government advice we had decided to close our offices unitl further notice.
- We are continuing to deliver a full service via the phones and emails.
- If you have a repairs enquiry please ring 020 7424 7370 and select option 2 or you can email Repairs@arhag.co.uk
- If you need to speak housing please ring the number above and select option 3 or you can email Housing@arhag.co.uk
- If you need to speak to finance please ring the number above and select option 4 or you can email Finance@arhag.co.uk
- We are offering residents meetings "online" rather than face-to-face
- We are following all government guidelines as and when they evolve
- We do not currently foresee any impact on the continuity of our service
- Should the situation change we will be updating the website and sending update texts to our residents immediately.