What is a service charge?

Some tenancies involve a charge for services which are not covered by your rent.

Service charges are set depending on the services we provide to your scheme and include the following:

  • Cleaning and grounds maintenance
  • Servicing and maintaining lifts
  • Repairing and replacing equipment like door entry systems and fire fighting equipment
  • Maintaining a car park
  • The cost of shared utilities (such as electricity, gas or water)
  • Infestation treatment
  • The removal of dumped rubbish or abandoned vehicles

We review service charges once a year and residents have the right to see a summary of the costs that make up the bill.