If your property has a gas supply you will be subject to an annual gas safety inspection

Gas safety in your home is important for us and for you. The Law says all landlords must make sure that all gas appliances, flues and pipework within the homes we manage are safely maintained and checked once a year. This is known as a Landlords Gas Safety Record (LGSR) and is to make sure your home is safe to live in. It is also why it is very important that you give our approved contractor access to service your boiler. If you fail to give access then we will have to take legal action to gain entry. It also allows us to ensure that the system is working efficiently and that your gas bill is kept to a minimum.

Unless gas appliances are serviced regularly, they can become dangerous and can kill. Arhag's gas service contractor will need access to your home to carry out the annual gas safety check. If you cannot keep the appointment, or can't arrange for someone else to be there, it is important that you contact us.

If you think you can smell gas or fumes:

Call the National Grid gas emergency call centre on 0800 111 999.

  • Evacuate the property
  • Keep people away from the area affected.
  • Wait near – but not in – the property. The National gas emergency service will be with you within two hours.
  • Turn off the gas at the meter.
  • Open windows and doors.
  • Put out naked flames.
  • Don’t use electrical switches.
  • Turn off all natural gas fuel burning appliances including cookers, fires, boilers etc.
  • If you have any symptoms of nausea or headaches you need to seek immediate medical attention.

Your safety and the safety of your family is our highest priority. This is why we carry out gas safety inspections at your home.

A gas safety inspection is carried out every year to check that any gas heating and hot water appliances, fittings and flues owned by us are safe. We have a legal duty to complete these checks and to do this we use registered Gas Safe engineers. The safety inspection is free and will only take around 30-45 minutes.

During the inspection we service all gas appliances and systems that we’ve installed or that we own, whether they are in your home or in a communal area. When we refer to gas appliances, we’re not just talking about cookers or boilers, this also includes redundant meters or gas service pipe work.

If you own any of the gas appliances in your home, then we’ll do a basic safety check of these too. However, you’re still responsible for the condition and safety of any of your own appliances.

Customer safety is our number one priority, so we want to make sure that you and your family are safe

Gas appliances, chimneys and flues could pose a serious risk to your health if they are not properly serviced and maintained

We want to make sure that all appliances are working efficiently, otherwise this may result in an increase in your household energy bills

The inspection helps to keep your boiler and appliances in good working order so they’re less likely to break down

Your tenancy agreement requires you to allow us access to complete your annual gas safety inspection and if you do not allow us access, we will take legal action against you. This could include us seeking an injunction to permit forced entry to your home or us seeking possession of the property. We will charge you for any legal costs incurred.

Don’t worry; this won’t affect your appointment on the day, we just need access to carry out the safety check.

When your inspection is due, you’ll receive a letter letting you know when a gas engineer will be visiting your home to carry out the safety inspection.

If you’d like to check when your next inspection is due, you can get in touch with us by emailing xxxxxx@arhag.co.uk or calling 2172377973

Before your safety inspection, you’ll need to check that you have credit on both your gas and electric key/card or meter. If you’re unlikely to have credit you could contact us by emailing repairs@arhag.co.uk or calling 2172377973

Please make sure that someone over the age of 18 is at home on the day of the appointment.

Whenever we complete a gas inspection, we’ll provide you with a copy of the safety certificate within 28 days